Shipping policy
All orders are processed and shipped between 1-5 working days.
Estimated delivery times
- United Kingdom: 1-10 business days
- North America: 5-20 business days
- Europe: 3-14 business days
- Australia, New Zealand and Oceania: 5-20 business days
- Everywhere else: 5-20 business days
We do our best to meet these delivery times. If an unexpected delay occurs then we will be sure to get in touch. Delays around the holiday period are common around the world so we always recommend ordering well in advance.
All orders are processed individually by our manufacturer who manufactures and fulfils orders on our behalf.
Customs, delays and import taxes
Buyers are always responsible for customs and import taxes that may be applicable in your country. Please be familiar with the import taxes and regulations of your own country before placing an order.
Loof & Timmy is not responsible for delays due to customs or international mail delays. Always order as soon as possible if you need an item to arrive for a specific time to avoid the risk of any delays in customs.
Loof & Timmy is not responsible for delays due to customs or international mail delays. Always order as soon as possible if you need an item to arrive for a specific time to avoid the risk of any delays in customs.
We ship orders as quickly as possible and once the order is in the mail system we cannot control how fast it gets to you.
Please check carefully that your postal address is correct before making your order. If it is incorrect then contact us as soon as possible to change it otherwise we will have to wait for the item to be returned to us via our mail carrier before processing any needed refunds. Loof & Timmy is NOT responsible for incorrect shipping addresses submitted on orders so double check before ordering.
"My order has not arrived yet!"
The vast majority of orders turn up on time to our customers but if your order has not arrived yet then please read this segment before contacting us.
First of all please check on your order receipt that your postal address you provided is correct. (If it is not then of course please contact us!)
If your postal address is correct then your order almost certainly will be on its way to you
If your order is tracked you can keep up to date with it with your order number.
If your order was sent via standard mail it will still be on it's way to you providing your postal address is correct.
"My order has not arrived yet!"
The vast majority of orders turn up on time to our customers but if your order has not arrived yet then please read this segment before contacting us.
First of all please check on your order receipt that your postal address you provided is correct. (If it is not then of course please contact us!)
If your postal address is correct then your order almost certainly will be on its way to you
If your order is tracked you can keep up to date with it with your order number.
If your order was sent via standard mail it will still be on it's way to you providing your postal address is correct.
If your order has not arrived after 4 WEEKS then please contact us as it is then safe to say it is most likely lost! During the Christmas rush some parcels can take longer than this depending on how busy customs are around the world. Please keep this in mind when ordering!
We hope you appreciate how time consuming customer service can be for our very small team so please only contact us if it's essential. In the past we have answered many customer service mails with this very same question only to find the customer received their order a day or two afterwards so we would really like to use this guide here to give you peace of mind while also saving us much needed time for our small team.
We will always respond and resolve any issues you may have so please do not worry if you do need help!
For help regarding the shipping of your order please contact us via our Helpdesk and we will respond as soon as possible!