Privacy Policy

Updated: 03/03/2022

We take customer privacy and personal information very seriously.

In this Privacy Policy ‘we’, 'site' or ‘our’ refers to LoofandTimmy.com
Our contact email is hello@loofandtimmy.com

When you visit the site, our cookies collect specific information about your IP address, website browser and version, time zone, operating system, visits to our website and cookies that are stored on your device. All information that is provided by you will only be used as described within this Privacy Policy. Please check back on this page to check that you are happy with any updates to our Privacy Policy as the date it was last revised will be displayed at very top of this policy.

Cookies allow us to better understand the habits of our customers and to make improvements for a better experience for our online website and shop. When you visit our site, you are automatically consenting to allow the use of our cookies unless you manually choose to opt out.

How we use this information:

We primarily use information from our cookies for improving our products and services we offer to our customers. Other uses include, business related record keeping, customer service communications, market research and promotional material to further improve our products.

What are cookies?

Cookies are a tiny computer file that works within your computer. When you browse a website the cookie helps to know particular websites you visit to better understand your preferences to provide better and more accurate services for your interests.

Cookies help us to learn the habits of our customers so we can make improvements over time. This way we can monitor which products are more popular and which are not so we can make better judgements to create a better overall service. Cookies in no way lets us access any personal information about you. The only personal information we receive the information you choose to provide to us when you checkout when making a purchase through your own choice. Browsers often accept cookies by default but you can manually chose to opt out of cookies on any website if you wish to do so. Opting out of cookies can lead to a less personal experience on our site.

External websites:

There may sometimes be links to external websites on our site such as our social media accounts or fan created content on websites. These websites are managed by external companies and not our site. Once you leave our website we do not have control over your protection. We can only ensure your privacy protection while you are directly browsing our site. We recommend you read the privacy policies of external websites you may visit to also ensure you are happy with the service they provide before using them.

Stored personal data:

When you make a purchase on our site, we will receive a variety of data including your order number, your name and contact details and postal address, postage method, a listing of items purchased and the total payment. This data is securely stored on our Shopify database for our records unless you manually request us to delete this information. Once an order is fulfilled the data is then archived and is then complled if an extra purchase is made in the future or if it is needed for customer service at a later date. This information can be used to offer repeat customers special offers as rewards but can be used in no other way than this.

We will never sell, distribute or lease any personal information to third parties unless we are required by UK law to do so.

Protection of minors:

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at hello@loofandtimmy.com to request deletion.

Sharing Personal Information:

We share your Personal Information with our chosen service providers to help us provide our services and fulfill our contracts with you.
For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

How we use your information:

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis:

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent.
  • The performance of the contract between you and the Site.
  • Compliance with our legal obligations.
  • To protect your vital interests.
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Automatic decision-making:

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

GDPR:

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact email at the top or bottom of this Privacy Policy.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA:

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact email at the top or bottom of this Privacy Policy.

List of Cookies

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.


Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Do not track:

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Privacy Policy future revisions:

As mentioned at the beginning of this Privacy Policy we may need to update our policies from time to time for our own practices, operational, legal or other regulatory reasons. You an check the date we last revised our Privacy Policy at the very top to ensure that you are completely happy with the experience you will recieve on our site.

Contact:

For further information about our Privacy Policy, specific questions on how we process your information or if you have other questions not covered here then please contact us by email at:
hello@loofandtimmy.com